Order Status and Shipping Information
We know staying up to date on your order is important. This guide explains how to track your order, understand shipping, and what to do if there’s a delay.
Key Features
Check the status of your medication orders.
Understand shipping schedules and expected delivery times.
Learn what to do if your order is delayed.
Access support quickly for any order-related questions.
Step-by-Step: How to Check Your Order Status
Log in to your Novi patient portal (optional, if you want to track there).
Check your email for order confirmation and tracking information.
Email our support team at support@joinnovi.com for the latest updates.
Our team will respond promptly with the current status of your order.
Step-by-Step: Shipping Information
Medications are not shipped Friday through Sunday for safety reasons.
Most orders arrive within 5–7 business days after placement.
You will receive a confirmation email with tracking information once your order ships.
Step-by-Step: If There’s a Delay
Contact our support team via email or chat if your order is delayed.
Our team will review your order and provide an updated delivery timeline.
In cases of significant delays, we may issue a partial credit to your account as a courtesy.
Need Help?
If you have questions or need extra support, we’re always here to help.
💬 Prefer live chat? We’re happy to assist you in real time. Click the chat icon at the lower-right corner of this page to start a conversation.
Hours of operation: Monday–Sunday, 8 AM – 8 PM EST
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