Medication Inquiries – Novi

Medication Support and Replacement

At Novi, your health and well-being come first. If you have questions or concerns about your medication, our team is here to help. This guide explains how to contact us and how we handle medication replacement when needed.

How to Contact Us

If you have questions about your medication or its condition:

Email: support@joinnovi.com
Our support team will review your inquiry and provide guidance promptly.

Medication Replacement Policy

If your medication needs to be replaced, Novi will handle this at no cost to you.

To request a replacement:

Log in to your Novi patient portal.
Create a ticket under “Issues With Your Prescription.”
Upload photos of the medication.
Include a description of the issue.

Our team will begin processing your replacement right away.

Our Commitment to You

We build our care on three core values:

Caring: Your health and well-being always come first.
Candor: We communicate clearly and honestly, so you know what to expect.
Creativity: We continuously find better, simpler ways to support your health journey.

Your safety and satisfaction remain our top priorities. We strive to make every step — including medication replacement — seamless and supportive.