At Novi, we’re committed to making your health journey as smooth as possible. This guide explains how to get support with billing questions and the flexibility we provide if your medication schedule affects your billing cycle.
Key Features
Contact Novi for any billing-related questions.
Understand the automated 28-day billing cycle.
Adjust billing dates to align with your treatment schedule.
Request refunds when necessary.
Receive support guided by our core values of Caring, Candor, and Creativity.
How to Contact Us
For billing questions:
Email: support@joinnovi.com
Our support team provides clear answers and timely assistance.
Automated Billing Cycle
Novi uses an automated 28-day billing cycle.
Ensures consistency and removes the need for manual payments.
Helps you stay focused on your health goals without worrying about billing.
Flexible Billing Options
We understand that circumstances like shipping delays or starting medication later can impact billing dates. To accommodate your needs, we can:
Adjust your billing date to match your treatment schedule.
Process refunds when necessary to ensure you are fully supported.
Our Commitment to You
Our approach is guided by three core values:
Caring: We prioritize your needs with empathy and support.
Candor: We provide clear, transparent answers to your billing questions.
Creativity: We adapt with flexible solutions to fit your unique situation.
Your satisfaction and peace of mind are our top priorities. Our team is here to support you every step of the way.
Need Help?
If you have questions or need extra support, we’re always here to help.
💬 Prefer live chat? We’re happy to assist you in real time. Click the chat icon at the lower-right corner of this page to start a conversation.
Hours of operation: Monday–Sunday, 8 AM – 8 PM EST
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