We value your trust. Here’s how we keep your information private and how we communicate with you:
🔒 Data Privacy
HIPAA Compliance: Your health information is protected according to HIPAA guidelines to ensure your records remain safe.
Secure Storage: All clinical notes and discussions are stored only in our official system of record.
Limited Sharing: We never share your personal details with third parties unless required by law or with your consent.
No Sensitive Info in Casual Channels: Identifiers like full names, IDs, or medical details are not shared via email, text, or chat outside secure systems.
💬 Communication Guidelines
Primary System: All important medical discussions are documented in our provider system for safety and accuracy.
Email/Text/Chat/Phone: These channels may be used for reminders, scheduling, or general updates—but never for sharing sensitive health information.
Secure Uploads: If you need to send medical records or documents, we provide a secure upload link. Please do not send attachments with health data via email.
Professional Communication: Our team always communicates respectfully, clearly, and timely, prioritizing your privacy.
✅ Your Rights
You may request a copy of your records at any time.
You can update your communication preferences (email, call, text).
You may ask questions about how your data is used or stored.
Privacy Policy
For full details, please refer to our Privacy Policy
Need Help?
If you have questions or need extra support, we’re always here to help.
💬 Prefer live chat? We’re happy to assist you in real time. Click the chat icon at the lower-right corner of this page to start a conversation.
Hours of operation: Monday–Sunday, 8 AM – 8 PM EST
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