Appointment Overview at Novi
At Novi, we want your appointment experience to be convenient, private, and focused entirely on your care. This guide walks you through what to expect before, during, and after your virtual visit.
Appointment Duration and Platform
Appointments typically last around 25 minutes and are conducted through Doxy, a secure, HIPAA-compliant video platform. This ensures that all your personal health information remains private and protected throughout your visit.
After Your Appointment
Once your appointment is complete, you’ll receive a follow-up email summarizing your discussion, next steps, and any important details about your treatment plan.
Connecting With Your Provider
If you’d like to reach your provider after your appointment, you can request a secure communication link through our Customer Support Team. This ensures you stay connected and supported whenever you need additional guidance.
Preparing for Your Appointment
To make the most of your session:
Find a quiet, private space with minimal distractions
Make sure you have reliable internet access
Have any relevant notes or questions ready for your provider
Being well-prepared helps create a smooth and productive appointment experience.
Need Help?
If you have questions or need extra support, we’re always here to help.
💬 Prefer live chat? We’re happy to assist you in real time. Click the chat icon at the lower-right corner of this page to start a conversation.
Hours of operation: Monday–Sunday, 8 AM – 8 PM EST
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