What is your refund policy?

At Novi, we strive to provide a positive experience with our products and services. Due to the nature of our medications and clinical services, we are unable to accept returns once your order has been processed.

If your order does not meet your expectations or you have any concerns, we encourage you to contact our Care Team so we can work with you to find a suitable solution. Your feedback is valuable, and we are committed to addressing any issues promptly.

---

Need Assistance?

• Email: [e-mail]

• Call: [phone]

• Chat: Click the chat bubble at the bottom right of your Novi Portal

We’re available 7 days a week and always happy to help.