How long will it take for my medication to arrive after my prescription is submitted?

After signing up with Novi, here’s what you can expect regarding your prescription and delivery:

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Step 1: Prescription Review

• Your clinician will review your medical information.

• If you’re eligible, your prescription will be written within 24 hours.

• If a live consultation is required, you’ll receive an email invitation to book a video appointment with a provider.

• Tip: Check your spam or junk folder if you don’t see the email immediately.

Step 2: Prescription Fulfillment and Shipping

• Once approved, your prescription is sent to one of our pharmacy partners for processing.

• Medication is delivered directly to your home within 7 business days.

• Note: Pharmacies do not ship Friday through Sunday to maintain medication quality and safety.

• You’ll receive an email with tracking details as soon as your package ships.

Step 3: Staying Connected

• As part of the Novi community, you’ll receive:

  • Wellness tips

  • Program updates

  • Exclusive offers tailored to your health journey

• Any updates regarding your prescription or shipment will be shared promptly.

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We’re excited to have you on board and look forward to helping you reach your wellness goals with confidence and care.

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Need Help?

If you have questions or need extra support, we’re always here to help.

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