Tracking your medication delivery is simple and straightforward.
Step 1: Check Your Email for Shipping Confirmation
Once your medication has shipped, you’ll receive an email with your tracking number.
The email includes shipping details so you can follow your package from the pharmacy to your doorstep.
Step 2: Track Your Shipment
Use the tracking number provided in the email to monitor the delivery status with the carrier.
Step 3: Contact Support if Needed
If you have any questions or concerns about your shipment, reach out to our Care Team.
Email: support@joinnovi.com
Need Help?
If you have questions or need extra support, we’re always here to help.
💬 Prefer live chat? We’re happy to assist you in real time. Click the chat icon at the lower-right corner of this page to start a conversation.
Hours of operation: Monday–Sunday, 8 AM – 8 PM EST
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