What is the Novi portal?

The Novi Portal is a secure, online platform designed to make managing your health care with Novi simple, convenient, and stress-free. It provides a centralized place to access everything you need for your treatment, from appointments to medication management and support.

---

Key Features (In Order of Portal Tabs)

1. Home – View your dashboard overview, upcoming appointments, subscription status, and quick action links.

2. Appointments – Schedule, reschedule, or cancel appointments with your clinician.

3. Documents – Upload and manage lab results, prescriptions, and medical records; view previously uploaded documents.

4. Refills – Submit and track medication refill requests.

5. Subscriptions (Account Management) – View subscription details, track payments and billing, and request updates or cancellations.

6. Orders – Track medication shipment status and view order history with shipping details.

7. Support – Contact the Care Team via chat, email, or phone for assistance with billing, shipping, or account issues.

---

Step-by-Step: Logging In

1. Go to joinnovi.com and click Login in the top-right corner.

2. Enter your email address to receive a secure login link.

3. Check your inbox (and spam folder) for the email, then click the login link to access your portal.

---

Navigating the Portal Tabs

1. Home

   1. Your dashboard overview with upcoming appointments, subscription status, and quick action links.

2. Appointments

   1. Schedule, reschedule, or cancel appointments with your clinician.

   2. View your appointment history and upcoming telehealth sessions.

3. Documents

   1. Upload and manage documents such as lab results, prescriptions, or medical records.

   2. View previously uploaded documents.

      • Example: Uploading a Document

        1. Click the Documents tab.

        2. Click Upload Document.

        3. Select your file (PDF, image, or screenshot) and click Submit.

4. Refills

   1. Submit and track medication refill requests.

      • Example: Submitting a Refill

        1. Click the Refills tab.

        2. Complete the refill form for your next shipment.

        3. Submit and wait for confirmation from the Care Team.

5. Subscriptions (Account Management)

   1. View active subscription details.

   2. Track payments and billing schedules.

   3. Request updates or cancellations through the portal or support.

6. Orders

   1. Track the status of your medication shipments.

   2. View order history and shipping details, including tracking numbers if shipped.

7. Support

   1. Contact the Care Team via chat, email, or phone.

   2. Submit support requests for billing, shipping, or account issues.

---

Need Help?

If you have questions or need extra support, we’re always here to help.

💬 Prefer live chat? We’re happy to assist you in real time. Click the chat icon at the lower-right corner of this page to start a conversation.

Hours of operation: Monday–Sunday, 8 AM – 8 PM EST

📧 Email Us

[e-mail]

📞 Call Us

[phone]