You can securely upload your ID or send it to our support team at support@joinnovi.com.
Step 1: Prepare Your ID
Make sure your ID is:
- Clearly visible and not cropped
- Valid and not expired
- In a supported format (JPG, PNG, or PDF)
Step 2: Send Your ID to Support
Open your email and send your ID as an attachment to:
support@joinnovi.com
In the subject line, you may write:
“ID Verification – [Your Full Name]”
Step 3: Important Notes
- Please ensure your full name is included in the email for faster processing
- For your security, do not send your ID through unsecured channels or social media
- Our team will review your submission and update your account once verification is complete
Need Help?
If you have questions or need extra support, we’re always here to help.
💬 Prefer live chat? We’re happy to assist you in real time. Click the chat icon at the lower-right corner of this page to start a conversation.
Hours of operation: Monday–Sunday, 8 AM – 8 PM EST
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