Novi Help Center

Welcome to Novi

• How Novi Works: Your Path to Better Health
• How to achieve my goals?
• How to Get Started with Novi
• I’ve Signed Up! What Happens Next?
• What Is a Compounded Medication?
• What Is Compounded Semaglutide and Compounded Tirzepatide?

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Appointments & Visits

• An issue occurred with my appointment — how do I reschedule?
• I have received my lab results and would like to discuss and have them explained to me. How do I do this?
• What is the format of virtual appointments?
• Why do I have to have an appointment?

Labs

• I got labs completed. How come my dosage did not increase?
• Where do I send labs?
• Why do I have to do labs?

Medication Basics

• Do I Need to Avoid Certain Foods While Taking a GLP-1?
• How do I take my injections?
• How to Use Your GLP-1 Medication?
• I’m Already Taking a GLP-1. Can I Stay on My Dose?
• I’ve Been Taking This Medication with a Different Company. Can I Have a Higher Dose?
• Managing Side Effects

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Prescription & Refill Process

• How do I get my next month’s prescription?
• How Much Medication Comes in One Package?
• Why Isn’t My Vial Filled to the Top?

Delivery & Shipping

• How can I track my medication delivery?
• How do I update my shipping address?
• How do we ensure safe delivery of medication?
• How long will it take for my medication to arrive after my prescription is submitted?
• What delivery services do you use?
• What if I move out of state?

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Subscription Details

• Any additional shipping costs?
• Are there any costs besides the monthly subscription?
• Are there any hidden fees?
• Are there any long term contracts with Novi?
• Does My Subscription Automatically Renew Each Month?
• How do I reactivate my account if I canceled?

Payments & Charges

• Can I Change My Billing Date?
• How do I update my payment method or shipping address?
• How Much Does It Cost?
• Why do I have to pay when I sign up and not when I receive my medication?
• Why Was I Billed Before Receiving My Medication?

Refunds & Policies

• Can I Get a Refund After Being Charged?
• What is your refund policy?

Portal Basics

• How is my privacy protected when I submit the intake form?
• How to Complete Your Intake Form
• What is the Novi portal?

Account Management

• Data Privacy & Communication Guidelines

General Inquiries

• How to Upload and Submit Your ID for Verification
• JoinNovi Weight Loss Guarantee
• General Inquiry
• Appointment Inquiries
• Billing Inquiries
• Medication Inquiries

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Contact Us

• Response Time Expectations
• How to Reach NOVI Support
• Phone Support