Welcome to NOVI! We’re excited to have you with us and want to make sure your first visit feels easy and comfortable. This guide walks you through what happens before, during, and after your appointment — so you know exactly what to expect.
Before Your Visit
1. Complete Your Intake Form
Once your appointment is scheduled, you’ll receive a secure link to complete your intake form.
This helps your care team understand your needs, medical history, and goals before your visit.
Tip: Completing your intake form early helps prevent delays and ensures your clinician is fully prepared.
2. Prepare for Your Appointment
Find a quiet, well-lit space if it’s a virtual visit.
Have a valid photo ID ready for verification.
Make sure your phone or computer is charged and has a strong internet connection.
3. Confirm Your Appointment
You’ll receive reminders by email or text with your appointment details.
If you need to reschedule, simply reply or use your patient portal link.
During Your Visit
1. Meet Your Clinician
You’ll connect with a licensed clinician who will review your information and discuss your health goals.
They’ll guide you through next steps and answer any questions you may have.
2. Discuss Your Care Plan
Expect a conversational, supportive discussion — this is your time to talk about symptoms, medications, and any concerns.
3. Next Steps
Depending on your visit type, your clinician may:
Send prescriptions electronically to your preferred pharmacy
Order labs or tests (if applicable)
Recommend a follow-up visit or program plan
After Your Visit
1. Review Your Summary
After your appointment, you’ll receive a visit summary in your patient portal.
This includes key notes, care recommendations, and any next steps.
2. Manage Your Payment
Payments are processed automatically after your visit.
You’ll receive an invoice or receipt by email.
Need help with billing? Visit Payments & Billing for more details.
3. Continue Your Care
Depending on your program, you may have recurring visits or follow-ups.
We’ll keep you updated and send reminders as they come due.
Need Help?
If you have questions or need extra support, we’re always here to help.
💬 Prefer live chat? We’re happy to assist you in real time. Click the chat icon at the lower-right corner of this page to start a conversation.
Hours of operation: Monday–Sunday, 8 AM – 8 PM EST
Friendly Reminder
We’re here to make your care experience simple, safe, and supportive.
If something doesn’t feel right or you need extra help, please reach out — we’re happy to assist you.
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