At Novi, we’re committed to providing timely guidance and support whenever you need it. Whether you have questions about your medication, orders, billing, appointments, or general inquiries, our team is here to help every step of the way.
Key Features
Multiple ways to contact the Novi Support team: email, chat, and phone.
Step-by-step guidance for getting help quickly.
Support for all topics: medication, orders, billing, appointments, and general questions.
Clear communication and professional assistance from a caring team.
Step-by-Step: Contacting Novi Support
1. Email Support
Compose an email describing your question or issue.
Send it to support@joinnovi.com.
Our team will review your message and respond promptly with guidance or next steps.
2. Chat Support
Log in to your Novi patient portal.
Click the chat bubble at the bottom right of your screen.
Type your question or concern.
Our team will respond in real time or follow up as needed.
3. Phone Support
Call +1 469 965 8873.
Support is available Monday–Sunday, 8 AM – 8 PM EST.
Our team will assist you with any questions or issues regarding your care, orders, billing, or general inquiries.
Our Commitment to You
We build every interaction on three core values:
Caring: Your health and well-being are our top priorities.
Candor: We communicate clearly and honestly so you always know what to expect.
Creativity: We continuously improve the ways we support your health journey.
Our goal is to make every step — from asking a question to resolving an issue — as smooth and supportive as possible.
Need Help?
If you have questions or need extra support, we’re always here to help.
💬 Prefer live chat? We’re happy to assist you in real time. Click the chat icon at the lower-right corner of this page to start a conversation.
Hours of operation: Monday–Sunday, 8 AM – 8 PM EST
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