At Novi, we know timely support matters. This guide outlines how quickly you can expect to hear back from our Care Team — and how to reach us when you need help fast.
Key Features
Typical response times for email, chat, and phone
How we handle urgent or time-sensitive requests
Tips for getting the fastest support possible
Step-by-Step: What to Expect
1. Email:
Send your question to support@joinnovi.com.
Our team responds within our business hours (Monday–Sunday, 8 AM – 8 PM EST).
If your message looks urgent, we may reach out by phone to resolve it as quickly as possible.
2. Chat:
Open the Support tab in your Novi Portal to connect with our team.
You’ll receive a response in real time when an agent is available — or a follow-up via email if we’ve stepped away.
3. Phone:
Call us at +1 (469) 965-8873 during our support hours (Monday–Sunday, 8 AM – 8 PM EST).
You’ll connect directly with a team member or receive next steps if your concern needs further review.
Need Help?
If you have questions or need extra support, we’re always here to help.
💬 Prefer live chat? We’re happy to assist you in real time. Click the chat icon at the lower-right corner of this page to start a conversation.
Hours of operation: Monday–Sunday, 8 AM – 8 PM EST
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