Stanton Daugherty

Order Status and Shipping InformationWe know staying up to date on your order is important. This guide explains how to track your order, understand shipping, and what to do if there’s a delay.Key F...

You can update your shipping address directly from your Novi Portal.Step 1: Log In to Your Portal Go to joinnovi.com and click Login in the top-right corner. Enter your email address to receive a s...

If you are switching to Novi and are interested in a higher starting dosage based on your prior use, please follow the steps below.Steps to Increase Your Starting DosageStep 1: Upload Your Previous...

A compounded medication is a custom-made prescription prepared by a specialized pharmacy to meet your specific needs. Unlike mass-produced medications, compounded treatments can be adjusted in stre...

Of course—you can cancel anytime. Novi operates on a month-to-month basis with no minimum contracts or long-term commitments.How to Cancel Your Subscription Log in to your Novi Portal. Click on the...

Here When You Need Us MostNeed help with your plan or have questions along the way? Our support team is always just a call away.Whether it’s about medication, orders, or general questions, we’re co...

Moving out of state isn’t an issue — you can continue with the Novi program as long as you’re located in a state we currently service.In some cases, you may be asked to schedule an appointment with...

You can reactivate your Novi account anytime.Step 1: Contact SupportEmail support@joinnovi.com or call +1 469 965 8873 (available Monday–Sunday, 8 AM–8 PM EST) to start the reactivation process.Ste...

If you’d like to go over your lab results and have them explained, you can easily schedule an appointment with one of our licensed providers. During your visit, your provider will review your resu...

If you are interested in increasing your GLP-1 medication dosage, follow the steps below:Step 1: Log in to Your Patient PortalGo to joinnovi.com and log in to your account.Step 2: Schedule an Appoi...